Shipping Policies, Pricing and FAQs
If your question isn't answered here, please call us Toll free: 866 838-9463
We're always pleased to answer questions or advise!
Canadian customers may order Non-Cuban cigars and any of our cigar accessories, and these will be fulfilled by our U.S, based partner - Delivery guaranteed, as always.
APO/FPO Shipping
Yes, we ship to all APO/FPO addresses, as always with guaranteed delivery.
Delivery Guarantee
Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order, provide full credit, or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery.
Shipping Information
All cigars purchased via BigSmokeCigars.com are shipped from our U.S. partner's fulfillment center. For cigar questions call anytime Toll free 866 838-9463.
Shipping Options - Within the U.S.A.
Standard 3-5 day shipping (Either FedEx Ground or USPS Priority Mail)
FedEx Next Day Service available upon request
FedEx 2-3 Day Service available upon request
Shipping Prices to U.S. addresses
Actual rates vary dependent on your location. Typical rates for a typical package of 1 box of cigars:
3-5 Day USPS Priority Mail: US$4.40 - This is our default shipping option.
FedEx Next Day Service: US$19.00 - Available upon request
FedEx 2-3 Day Service: US$10.00 - Available upon request
APO/FPO Shipping
Yes, we ship to all APO/FPO addresses.
Shipping rates to Canada from the U.S.:
Typical USPS Global Priority Express rates for a standard box are as follows:
1-2 sampler packs: US$7.00-$11.00
1typical cigar box box: US$13.00
2 typical cigars boxes: $18.00
3-4 typical boxes: US$22.00-$30.00
Some over-sized boxes, oddly shaped or heavier boxes may push the shipping rate up a few dollars. Again, we do endeavor to not make money on shipping, and will always seek the most economical shipping method.
Shipping Time to Canada:
Ship time is typically 6-8 business days (Please note that Customs clearance may further delay delivery). Ship times may vary significantly depending on your exact location, and on Customs clearance times, beyond our control.
Got questions?
Call our Customer Service Center, Toll free 866 838-9463.
E-mail us at info at BigSmokeCigars.com anytime.
