Shop with complete confidence! Here's why...
Our Customer Service Pledge
At BigSmokeCigars.com we have assembled over 1,000 cigar products, from suppliers all over the cigar world and are pleased to make them available to our customers. It is our goal to provide fast & easy service at a reasonable price, with a no hassle return policy so customers can shop with full confidence.
We are always available to assist, by e-mail at info at BigSmokeCigars.com or speak to a real person, by phone:
Toll Free: 866 838-9463
Our Return Policy
Any item purchased on our site is fully returnable, within 10 days, for any reason. Simply inform us of the problem, return the merchandise and we will credit your credit card immediately.
Want to talk to a REAL person? No problem...We've got those!
Have questions or require advice about Cigars: Call us at the toll free numbers above or e-mail us anytime: Day or night, weekdays or weekends: info at BigSmokeCigars.com.
Order Security
BigSmokeCigars.com is located on a secure server. This is authenticated by a VeriSign GeoTrust SSL Secure Server Certificate which you can verify by clicking on the logo displayed on checkout . This ensures that your credit card & address information remains totally secure once you've placed an order with us.
Did We Do a Good Job?
Let us know. We want your feedback! Take 30 seconds and read some comments sent to us from other customers on our Testimonials page.
Did we fall short of expectations?
Please let us know! It's cliché, but an unhappy customer makes us unhappy. Even if you're not looking to return your purchase, we will always try to make amends with either a credit towards your next order or sending you a freebie or two. Let us know how you feel and we'll take action!
Shipping rates to U.S. addresses
Actual rates vary dependent on your location. Typical rates for a typical package of up to 1box of cigars:
3-5 Day USPS Priority Mail: US$4.40
FedEx Next Day Service: US$19.00
FedEx 2-3 Day Service: US$10.00
Non-Cuban Shipping rates to Canada from the U.S.:
Typical USPS Global Priority Express rates for a standard box are as follows:
1-2 sampler packs: US$7.00-$11.00
1 typical cigar box box: US$14.00
2 typical cigars boxes: $18.00
3-4 typical boxes: US$22.00-$30.00
Some over-sized boxes, oddly shaped or heavier boxes may push the shipping rate up a few dollars. Again, we do endeavor to not make money on shipping, and will always seek the most economical shipping method.
We do not make money on shipping, and will always endeavor to reduce the shipping rate you'll see quoted on Checkout.
Payments Accepted
We accept Visa, MasterCard, and American Express as payment for online orders.
Frequently Asked Questions about BigSmokeCigars.com
In what currency are your prices?
Our prices are in US$. Why? We do business literally in every corner of the world and US$ is a universally understood currency.
Can you ship Cigars to me?
All cigars are available for shipping anywhere in the world, guaranteed for arrival to any location worldwide. See our Testimonials page for the positive feedback from satisfied customers from all over the world.
What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, you either be creditted in full or if you prefer a replacement order will be shipped, at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.
Is there a minimum order?
No. Note too that there's no maximum order either!
What about my privacy?
BigSmokeCigars.com does not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies
I'm not sure what to order, can I speak to a REAL person?
Absolutely! Call our Customer Service Call Center toll-free anytime, Toll free: 866 838-9463
We're always pleased to assist!
What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund.
Further Questions? Call toll free anytime!: 866 838-9463
